Privacy Policy for The Compassion Collab

Last updated: 25th November 2025

The  Compassion Collab is committed to protecting your personal data and  respecting your privacy. 

This Privacy Policy explains how we collect,  use, store, and protect your information when you interact with our  website, services, or communications.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We AreThe Compassion CollabUnited KingdomEmail: admin@thecompassioncollab.co.ukWe are the data controller for the personal data described in this policy. 

2. Personal Data We CollectWe collect the following information when you interact with our website or services:- First name and last name- Email address- Phone number- Address, City, State/Province, Postal code- Information submitted via forms 

Payment information

When users purchase services on our website, payments are processed securely by PayPal and Square.

We do not store or have access to your full payment card details.You can view their privacy policies here:

• PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
• Square: https://squareup.com/gb/en/legal/general/privacy

Information we do NOT collect

• We do not knowingly collect personal data from anyone under 18
• We do not collect sensitive data unless freely provided in a message by the user
• We do not run remarketing, advertising trackers, or profiling tools
• We do not use Google Analytics or similar tracking services

We do not collect:

- Data from minors

- Sensitive categories unless freely shared

- Advertising or remarketing data

- Google Analytics data 

3. How We Use Your Personal Data

- Processing bookings or purchases

- Sending confirmations, updates, and newsletters (opt‑in)

- Responding to enquiries

- Fulfilling legal or business obligations 

We never sell or trade your data. 

4. Legal Bases for Processing

- Contractual necessity

- Legitimate interests

- Consent

- Legal obligation 

5. Data Retention

- Booking records: up to 6 years

- Enquiries: up to 2 years

- Newsletters: until unsubscribed 

6. Data Security

We use encryption, secure storage, limited access, and industry‑standard safeguards.

7. Sharing Your Data

We may share data with secure service providers, including:

- PayPal

- Square

- Hosting and email providers

- Professional advisors if required by law 

8. Your Rights Under UK GDPR

You may request:

- Access

- Correction

- Erasure

- Restriction

- Objection

- Data portability

- Withdrawal of consent 

Contact: admin@thecompassioncollab.co.uk 

Complaints may be submitted to the ICO (ico.org.uk).

9. International Transfers

If data is transferred outside the UK, safeguards such as SCCs or adequacy decisions are used.

10. External Links

We are not responsible for external websites linked from our site.

11. Policy Updates

Updates will be posted on this page.

12. Contact Us

For questions: 

Email: admin@thecompassioncollab.co.uk